Alerts & Emergency Notifications

Emergency Response AND Alerts FAQ 

This Myths and Facts sheet provides information about wildfire and disaster response, from the time a 911 call is placed, to disaster notification messages going out, to residents being evacuated.

DISASTER NOTIFICATIONS 

On Wednesday, June 26, the City conducted a test of the Disaster Notification System as part of ongoing efforts to improve disaster preparedness and to test an improvement of the system that greatly increases the City's ability to reach residents via cell phones. Everbridge, the City's service provider recently reached an agreement with cellphone companies to be able to provide government agencies, including Malibu, with cellphone numbers in their jurisdictions. Until now, phone companies provided only landline numbers to the City, and the only cell phone numbers the City had access to were from people who registered on the system independently. Now, the City increased the number of cellphones in the system from about 3,600 to about 12,000. That’s crucial, because currently, only about half of American households still have landlines. All information will be kept strictly confidential and will not be shared with third parties. 

Any resident that did not receive a test message on June 26 may call City Hall at 310-456-2489 ext. 368 or email publicsafety@malibucity.org and staff will make sure they are in the system.  

DURING MAJOR EMERGENCIES ONLY

When an emergency situation poses an imminent threat to public health and safety, or when evacuations are ordered by law enforcement or another agency, the City of Malibu will utilize the Everbridge Disaster Notification system to notify the community. Most landline phone numbers within city limits are provided by telecom providers to the City and entered into the Everbridge database. However, to receive alerts by cell phone call or text messages, residents must log in, create a profile, and enter their contact information. The City can use the system to send messages by cell phone call, text, land line call, email, and app messages simultaneously, and can target specific neighborhoods. To sign up, visit www.MalibuCity.org/DisasterNotifications.  

WEBSITE NOTIFICATIONS

FOR LOW-LEVEL EMERGENCIES, ROAD LANE CLOSURES, BEACH AND WEATHER ADVISORIES, AND POWER OUTAGES

To sign up, visit the Notifications Page, scroll down to "Alert Center," and select "Traffic," "Emergency," or any other category.

The City uses the website Alert Center to posts notifications that go to subscribers by email and text message on low-level emergencies, lane closures, beach advisories (such as sewage spills or dangerous conditions), utility advisories (water or power outages), and weather advisories (dangerous wind, rain and other conditions). Residents can sign up for multiple categories, and opt out at any time.

Low-Level Emergencies - The City uses the website Alert Center to notify the community about low-level, non-life threatening emergencies, for example, in case of a minor mudslide or flooding, or in the very early stages of a fire. The intention is to make the community aware that a situation exists that could evolve into a major emergency. During these events, City leadership and staff are aware of the situation, monitoring developments, and are in communication with the Sheriff's and Fire Departments, and other relevant agencies. 

Traffic Advisories  - The City only posts traffic advisories for incidents that have been verified by a law enforcement agency, involve a lane closure on Pacific Coast Highway or a major road lasting longer than 30 minutes, and will impact mobility for the community.  

NIXLE 

FOR LOW-LEVEL EMERGENCIES, ROAD LANE CLOSURES, BEACH AND WEATHER ADVISORIES, AND POWER OUTAGES

The City uses the Nixle notification system to send traffic and low-level emergency advisories by text message and email to subscribers. The Nixle website also offers numerous other options, such as notifications from various law enforcement, fire and other government agencies. To sign up, visit the Nixle website

PHONE HOTLINE 

FOR LOW-LEVEL EMERGENCIES, ROAD LANE CLOSURES, BEACH AND WEATHER ADVISORIES, AND POWER OUTAGES

For residents who may not have access to the internet, the phone hotline offers the ability to get information about lane closures and low-level emergencies. To call the hotline, dial 310-456-9982.