As part of a broad effort to improve customer service at City Hall for residents who are rebuilding, building, repairing or renovating their homes, the City created a new Planning Department Performance Metrics webpage. Currently, the metrics show improvements in six of the nine areas, compared to 2022. The most recent performance metrics report is available online at: Metrics Summary Data.
Since the implementation of the metrics webpage in 2023, staff has issued a total of 734 incomplete letters in response to new or revised application submittals in 2023, compared to 230 incomplete letters in 2022. As a result, 685 decisions have been issued in 2023, compared to 600 in 2022.
The Metrics webpage is meant to ensure that the use of contract planners is improving performance and to provide transparency and accountability. The metrics were established by the Planning Department and approved by the City Council, and the webpage will be updated every two weeks. The City has also increased funding for regular staffing and for more contract planners to help move projects forward, and has created new processes and tools. These efforts are aimed at addressing the Planning Department’s challenges in reviewing applications as quickly as it should due to ongoing staffing shortages and the difficulty in recruiting and retaining staff. Visit: