New Planning Department Performance Metrics Webpage as Part of Improvements in Customer Service Service
As part of a broad effort to improve customer service for residents who are working on rebuilding, building, repairing and renovating their homes, the City has increased funding and staffing, created new tools and processes, and launched this new webpage showing performance metrics for the Planning Department’s project permitting process. Due to an ongoing shortage of full-time staff members and challenges in recruiting and retaining staff, the Planning Department has been unable to review applications as quickly as it should. In response, the City has taken a number of measures, including allocating funds in November, 2022 for additional contract planners to help move projects forward. The Metrics webpage is meant to ensure that the use of contract planners is improving performance, and is an important part of providing transparency and accountability. The metrics, which were established by the Planning Department and approved by the City Council, will be updated every two weeks. Each metric shows the target performance and the success rate, or the number of projects for which the target was met. The metrics webpage is being introduced as a pilot program, and initially will track performance for the period of January through June 2023.
Visit the Metrics webpage.